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Products and Services
New Essency has been established to provide successful SME's with professional consulting services and hardware and software solutions, in order to harness information technology to maximum effect in their businesses.
At New Essency we understand the needs of a small business. Coupled with experience in harnessing IT in the corporate world we are in a position to provide appropriate solutions to fit an SME's budget.
Service Level Agreements A Service Level Agreement (SLA) ensures a specific level of service from us to you. For a set monthly fee you will receive discounted rates and a specified time frame for our reaction time to your call. Have peace of mind knowing that your systems will be up in the shortest possible time frame. Support Not everyone is IT literate and it is unavoidable that your staff will run into issues with the software you use. These issues could range from not knowing how to format a particular report through to those unavoidable mistakes that happen and need to be fixed. Call us for free telephonic support. (EVEN IF YOU HAVE NEVER CALLED US BEFORE!) Onsite support is provided at an hourly rate. No call out fee in the North Rand area. Software Solutions New Essency has the skills to provide specialised software solutions to improve efficiency in your business. Speak to us about areas of your business where you feel a custom designed software solution could benefit you. We develop using Microsoft development tools, this ensures a consistent Windows 'look & feel' to our applications and ensures compatibility and stability. Consulting Call us to make an appointment. Using our experience in business and IT we can advise you as to the optimum systems for your business. Use this as an advisory service. We will deliver a full report on our observations and recommendations to you. There is no obligation for you to let us roll out the plan, and ownership of the plan transfers to you. Hardware Whatever you hardware requirements, we can deliver. We supply upgrades, complete systems and repair services at competitive prices.
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